Privacy Policy
Last Updated: July 12, 2026
1. Information We Collect
When you register a business on Karobari, we collect your business name, category, owner name, WhatsApp phone number, email address, product catalog details, and payment account information (EasyPaisa / JazzCash / bank account title and number) that you choose to display to your customers. Customers placing orders share their name, phone number, and delivery address, which is stored on behalf of the business they order from.
2. Conversational WhatsApp Window Data
Our AI agents operate on WhatsApp conversations initiated by customers and business owners. Message content is processed to answer queries, take orders, and provide business summaries, and is stored so that conversations remain consistent. We reply only within WhatsApp's customer service window that opens when a person messages first. We never send unsolicited marketing messages.
3. Localized Payment Handling
Karobari does not process card payments. Customer payments to businesses happen via cash on delivery or direct EasyPaisa / JazzCash transfers to the business's own account. When a customer submits a transaction ID (TID) or a payment proof screenshot, we store it so the business can verify the payment. Platform fees owed by businesses are similarly settled by manual transfer with proof review.
4. Commission Ledgers
To calculate platform fees (2% per completed order after the first 20 free orders, plus the Rs. 300 monthly base), we maintain ledgers of completed order counts and amounts per business per month. This data is visible to the business in its dashboard and to Karobari administrators for billing review.
5. Contact
For any privacy questions or data deletion requests, contact us via the contact page or on WhatsApp at 15558873738.